The Museum was having an identity crisis. At a meeting
to discuss their most recent branding initiative, the
talk quickly came around to the question of just what
The Museum was trying to be, anyway.
“Are we hip and cool?” Corey Feldman asked.
“No one says 'cool' anymore,” Princepessa said. “And
I don't think that's really us. I think we're for
families.”
“Oh God, don't make us the 'family museum,'” Marc
Gadney said. Marc, interestingly, was the Family
Programs Coordinator. “That's the kiss of death.”
“Are we quiet or loud?” Carlotta asked, tapping her
pencil against her temple.
“But we could be for hip families: arty parents and
their in-the-know kids…” Corey said. “Have we thought
about selling distressed jeans in the gift shop?”
At this point, everyone turned to look at Nickey
Valentine, the manager of the gift shop, who was
quietly checking messages on her cell phone.
“We have lots of things from Japan,” Nickey said. “We
have Japanese baseball jerseys for infants that retail
for $120.”
“Good,” Corey said. “I like that. We need expensive
things that are disposable. That's the world we live
in and if we don't get with the times we'll be like…
like the Stodmeier.”
The Stodmeier was the natural history museum across
town, which had a few embalmed specimens in jars, a
table of dinosaur fossils and one diorama of raccoons
and possums. All the raccoons were missing their ears
for some unknown reason - mice? disintegration? - and
everything in the museum was covered with a thin layer
of dust. There was no gift shop and no café - all the
museum offered thirsty visitors was a drinking
fountain that spewed iron-tinged water.
“Are we square or round?” Carlotta asked.
“Where are you getting these questions from?” Tovi
Darrell, the museum's advertising coordinator, asked.
“I took a seminar called
All the Flowers in the
Field. The museum is our field and we need to know our
flowers. What are our flowers? Do we have quiet
flowers? Loud flowers? Round or square? Colorful?”
“Did you pay money to learn that?”
“It was staff development. The museum paid.”
“Well, moving on,” Corey said. “It's really hard to
sell The Museum to corporations if I don't have a
clear image in mind of who we are.”
“Maybe I should say something,” Jennifer Bauer said.
She was the head of the branding initiative. “Our
focus groups came up with the following words to
describe the museum: large, free, colorful,
traditional and clean.”
“What?” Corey asked.
“I told you - colorful! Our flowers are colorful,”
Carlotta said.
“When you say free, are you referring to admission or
a sense of freedom?” Corey asked.
“Well, these terms are open to definition. We didn't
ask the focus groups to define them. We asked them to
think about The Museum and free-associate.”
“And no one said 'art?'” Princepessa asked.
“That didn't come up, no,” Jennifer said. “Which, now
that you mention it, is a little curious.”
The room fell into silence as the group pondered
this. The longer the silence stretched the gloomier
they felt. It was terrible to be large, free,
colorful, traditional and clean. Clean? Shouldn't they
be imaginative? Inspiring? Creative?
“Well,” Corey said. “Clean isn't the end of the
world. There's a lot to be said for a clean restroom.
I could sell that concept to some corporations… no flu
germs here, that sort of thing.”
“I think colorful is great,” Carlotta said.
“It sounds like we're someone's great-aunt,” Tovi
said. “You can't make good ads with those themes.”
“But this is what the focus groups came up with,”
Jennifer said.
“And who were these people in the focus groups?” Tovi
asked.
“Males aged 18 to 65 and a lot of moms,” Jennifer
said.
“But that's not our total audience!” Marc said.
“No, but that's the audience we want,” Jennifer said.
“Everyone wants males aged 18 to 65 and moms. That's
where all the disposable cash is.”
“And so what did they say?” Princepessa asked. “Did
they say they'd visit the museum, based on the key
words?”
“No, they said they wouldn't. But they liked the idea
of us being here.”
“Being here?”
“They like that we exist,” Jennifer said. “For
someday. For when they might visit. And for school
kids, of course. School kids need to see art.”
And so it was that museum employees started referring
to The Museum as The Someday Place, the place to go
and wander around when there was absolutely nothing
better to do, except there was always something to do,
wasn't there? There were buttons to sew on coats.
Groceries to be purchased. Friends with jet skis
calling. Mountains to climb. Movies to rent. But it's
comforting to know the museum is there, waiting and,
best of all, its clean, free, large, traditional and
colorful. Don't forget colorful.
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